📅 Effective: January 2025
📍 Ahmedabad, Gujarat
At Surya Deep Car Rent, we strive to provide reliable and comfortable travel experiences. We understand that situations arise where you may need to cancel or modify your booking.
This Refund Policy outlines the conditions under which refunds are issued, the process to request a refund, and the expected timelines for processing.
Our Commitment: We aim to handle all refund requests fairly, transparently, and within the shortest possible time. Your satisfaction is our priority.
A refund may be issued under the following conditions:
- You cancel your booking within the eligible cancellation window (see Section 3).
- Surya Deep Car Rent cancels your booking due to vehicle unavailability or operational issues.
- The service was not delivered as confirmed (e.g., driver did not show up).
- Duplicate payment was made for the same booking.
- Advance payment was collected but service was not rendered.
Refunds are applicable only on amounts paid in advance. Cash payments collected after trip completion are not eligible for refund unless a billing error is confirmed.
The refund amount depends on how far in advance you cancel your booking:
| Cancellation Time |
Refund % |
Notes |
| 24+ hours before trip |
100% |
Full refund of advance paid |
| 6 – 24 hours before trip |
50% |
50% of advance amount refunded |
| Less than 6 hours before trip |
0% |
No refund applicable |
| No-show (without notice) |
0% |
Full amount forfeited |
How to Cancel: Call or WhatsApp us at 8128800558 with your booking reference number. Cancellations must be confirmed by our team to be valid.
The following situations are not eligible for a refund:
- Cancellations made less than 6 hours before the scheduled trip time.
- No-show by the customer without prior cancellation notice.
- Trip terminated early by the customer's choice after the journey has begun.
- Damage charges levied due to misuse or damage caused to the vehicle.
- Additional charges such as tolls, parking fees, or waiting charges already incurred.
- Bookings made during peak seasons or festivals with a non-refundable advance clause.
Special Note: In cases of natural disasters, government-imposed curfews, or force majeure events, we will evaluate refund requests on a case-by-case basis with maximum fairness.
In rare cases, Surya Deep Car Rent may need to cancel a confirmed booking due to:
- Vehicle breakdown or mechanical failure with no replacement available.
- Driver unavailability due to emergency or illness.
- Extreme weather conditions or road closures making travel unsafe.
- Any other operational issue beyond our control.
Our Promise: If we cancel your confirmed booking for any reason, you will receive a 100% full refund of all amounts paid. We will also make every effort to arrange an alternative vehicle where possible.
To request a refund, please follow these steps:
- Contact us via phone or WhatsApp at 8128800558 with your booking details.
- Provide your booking reference number and reason for the refund request.
- Our team will review your request within 2 business days.
- You will receive a confirmation of refund approval or rejection with reasons.
- Approved refunds will be processed within the timeline mentioned in Section 7.
You may also email your refund request to piyushvala42@gmail.com with subject line: "Refund Request – [Your Booking Reference]".
Refunds will be issued via the same payment method used for the original booking wherever possible.
- UPI / Bank Transfer: Refund processed within 3–5 business days.
- Cash Payment: Cash refund arranged in person or via hand delivery within 2 business days.
- Online Payment Gateway: Refund processed within 5–7 business days depending on your bank.
Please Note: Actual credit to your account may take additional time depending on your bank or payment provider. Surya Deep Car Rent is not responsible for delays caused by third-party payment processors.